
Gratis / Código abiertoAtención al cliente con IA y un agente nativamente integrado
Macha registra 47.948 visitas mensuales con un crecimiento intermensual de +7,4 % y un modelo de precios Prueba gratuita, De pago. Risotto registra 6750 visitas mensuales con un crecimiento de -3,6 % y un modelo de precios Precio a consultar.

Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
| Dimensión / Métrica | ![]() | ![]() |
|---|---|---|
| Dominio oficial | getmacha.com | tryrisotto.com |
| Modelo de precios | Prueba gratuita, De pago | Precio a consultar |
| Visitas mensuales | 47,95 mil (47.948) | 6,75 mil (6750) |
| Variación de tráfico intermensual | +3,29 mil (+7,4 %) | -251 (-3,6 %) |
| Mercado principal y cuota | 🇺🇸 Estados Unidos (21,7 %) | 🇺🇸 Estados Unidos (63 %) |
| Visitas directas / mes | 19,56 mil | 2,67 mil |
| Valoración de usuarios | 4,2 | 4,2 |
| Plataformas compatibles | Sitio web | Sitio web |

Agentes de IA para tu help desk, implementados por su equipo
El equipo de Macha realiza análisis, construcción, pruebas y despliegue; tu equipo aporta una llamada, acceso al help desk y feedback sobre los borradores.
El agente escribe primero notas internas y tu equipo aprueba lo que se envía al cliente, introduciendo la automatización sin riesgo.
Opera en Zendesk, Freshdesk, Gorgias, Front, Intercom o HubSpot con las mismas colas, vistas y macros, sin migraciones.
Cada conversación se puntúa según tus reglas y los fallos se agrupan por regla para que el agente mejore contigo.

Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.

Gratis / Código abiertoAtención al cliente con IA y un agente nativamente integrado

IA conversacional y helpdesk creados para marcas de ecommerce
Gratis / Código abiertoAgentes de IA que responden, cotizan y toman pedidos en todos los canales de mensajería
Gratis / Código abiertoAgentes de IA que responden, cotizan y toman pedidos en todos los canales de mensajería

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Asistente de IA agéntica que resuelve solicitudes de empleados de principio a fin
Asistente de IA agéntica que resuelve solicitudes de empleados de principio a fin

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Gratis / Código abiertoAgentes de IA autónomos dentro de un help desk completo
Gratis / Código abiertoAgentes de IA autónomos dentro de un help desk completo

IA agéntica que resuelve el soporte de principio a fin
IA agéntica que resuelve el soporte de principio a fin

SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.
SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.

Gestión de servicios empresariales con IA agéntica Luma
Gestión de servicios empresariales con IA agéntica Luma

Gratis / Código abiertoEl helpdesk nativo de IA que convierte chats de Slack y Teams en tickets resueltos
Gratis / Código abiertoEl helpdesk nativo de IA que convierte chats de Slack y Teams en tickets resueltos

Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.
Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.