
Gratuit / Open sourceService client piloté par l'IA avec un agent IA intégré nativement
Macha enregistre 47 948 visites mensuelles avec une croissance mensuelle de +7,4 % et un modèle tarifaire Essai gratuit, Payant. Risotto enregistre 6 750 visites mensuelles avec une croissance de -3,6 % et un modèle tarifaire Tarifs sur demande.

Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
| Dimension / Métrique | ![]() | ![]() |
|---|---|---|
| Domaine officiel | getmacha.com | tryrisotto.com |
| Modèle tarifaire | Essai gratuit, Payant | Tarifs sur demande |
| Visites mensuelles | 47,95 k (47 948) | 6,75 k (6 750) |
| Delta de trafic mensuel | +3,29 k (+7,4 %) | -251 (-3,6 %) |
| Marché principal et part | 🇺🇸 États-Unis (21,7 %) | 🇺🇸 États-Unis (63 %) |
| Visites directes / mois | 19,56 k | 2,67 k |
| Note des utilisateurs | 4,2 | 4,2 |
| Plateformes prises en charge | Site web | Site web |

Des agents IA clés en main pour votre helpdesk, en ligne en une semaine
L'équipe Macha assure analyse, construction, tests et déploiement ; la vôtre fournit un appel, l'accès au helpdesk et un retour sur les brouillons.
L'agent rédige d'abord des notes internes et votre équipe valide ce qui part vers le client, pour automatiser sans risque.
Tourne dans Zendesk, Freshdesk, Gorgias, Front, Intercom ou HubSpot avec les mêmes files, vues et macros, sans migration.
Chaque conversation est notée selon vos règles et les écarts regroupés par règle pour faire progresser l'agent.

Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.

Gratuit / Open sourceService client piloté par l'IA avec un agent IA intégré nativement

IA conversationnelle et helpdesk pensés pour les marques e-commerce
Gratuit / Open sourceDes agents IA qui répondent, chiffrent et prennent les commandes sur chaque canal de messagerie
Gratuit / Open sourceDes agents IA qui répondent, chiffrent et prennent les commandes sur chaque canal de messagerie

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Assistant IA agentique qui résout les demandes des collaborateurs de bout en bout
Assistant IA agentique qui résout les demandes des collaborateurs de bout en bout

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Gratuit / Open sourceDes agents IA autonomes dans un help desk complet
Gratuit / Open sourceDes agents IA autonomes dans un help desk complet

Une IA agentique qui résout le support de bout en bout
Une IA agentique qui résout le support de bout en bout

SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.
SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.

Gestion des services d'entreprise propulsée par l'IA agentique Luma
Gestion des services d'entreprise propulsée par l'IA agentique Luma

Gratuit / Open sourceLe helpdesk natif IA qui transforme les conversations Slack et Teams en tickets résolus
Gratuit / Open sourceLe helpdesk natif IA qui transforme les conversations Slack et Teams en tickets résolus

Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.
Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.