CX Genie blends three things in one platform: an AI agent that answers customers automatically, a visual workflow builder for automation, and a helpdesk with live chat and ticket management for your human team. It is designed so AI and people work on the same conversations.

Does CX Genie have a free plan?

Yes. There is a permanent Free plan with 1 seat and 200 conversations per month covering the AI agent, workflows, live chat and help desk. Paid plans start at around $39.99 per month for the Starter tier and scale up through Team and Business tiers, with annual billing offering savings. Verify current rates on the official pricing page.

How does the AI learn about my business?

Your AI agent is trained on your own content such as product lists, FAQs and knowledge base articles, then refined automatically from previous conversations. It can also detect emotion and intent, collect leads and tag conversations without manual work.

Can conversations be handed over to human agents?

Yes. Rather than letting the bot guess, CX Genie routes complex or unanswered questions to a human agent and notifies them automatically, so customers experience one continuous conversation and your team stays in control.

What kinds of businesses use it?

It automates 24/7 multilingual replies, qualifies and routes leads, captures phone numbers and emails, and reports on team performance and CSAT. Customers commonly use it to replace several separate chatbots, ticketing and live chat tools with one platform.

Quel est le trafic mensuel et la tendance de croissance de CX Genie ?

CX Genie reçoit actuellement 7,19 k visites mensuelles, avec une variation de trafic mensuelle de +69 (taux de croissance de +1 %). Son marché source principal est Viêt Nam (69,9 % de part), dont 2,98 k visites directes/mois et — visites de recherche organique/mois.

CX Genie est-il gratuit ? Quel est son modèle tarifaire ?

CX Genie fonctionne selon un modèle tarifaire Freemium. CX Genie uses a freemium model with transparent published tiers. The Free plan includes 1 seat and 200 conversations per month with AI agent, workflow, live chat and help desk access. Paid plans move from Starter (about $39.99/month, 5 seats, 5,000 conversations) through Team (about $89.99/month, 15 seats, 15,000 conversations) to Business (about $249.99/month, unlimited seats, white label, 60,000 conversations), with annual billing saving up to around 16%. Enterprise pricing with SAML SSO, custom AI training and a 99.9% SLA is available on request. Confirm current numbers on the official pricing page. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

CX Genie — Trafic (7,19 k/mois), Tarifs, API & Alternatives

Open AI Tools

CX Genie — Trafic (7,19 k/mois), Tarifs, API & Alternatives | Open AI Tools

Meilleures alternatives et concurrents CX Genie (12)

Comparaison télémétrique côte à côte des outils d'IA concurrents dans la même catégorie principale

Voir toutes les alternatives à CX Genie →Explorer tous les outils Chatbot IA →

Rang	Outil d'IA	Visites mensuelles	Croissance mensuelle	Part du trafic direct	Tarifs	Face à face
●	CX Genie	7,19 k	+1 %	41% direct	Freemium	Actuel
1	Crisp	1,41 M	+1,5 %	82% direct	Essai gratuit, Payant, Tarifs sur demande, Gratuit	vs Crisp
2	Kommunicate	59,58 k	-15,9 %	40% direct	Essai gratuit, Payant, Tarifs sur demande	vs Kommunicate
3	tawk.to	5,73 M	-1,5 %	69% direct	Freemium	vs tawk.to
4	Chaport	1,46 M	+130,1 %	75% direct	Freemium	vs Chaport
5	Chatling	52,66 k	-15,3 %	52% direct	Freemium	vs Chatling
6	Botnoi Chatbot	82,62 k	-24 %	39% direct	Freemium	vs Botnoi Chatbot