It is an AI quality and customer intelligence platform. It ingests conversations and feedback from every support and social channel, evaluates each interaction against your standards and categories, and reports the results through dashboards, scores, and alerts.

Does unitQ analyze AI bots as well as human agents?

It evaluates both. Human-agent calls, chats, and emails are reviewed alongside AI bot and virtual-agent conversations, which is useful as more support traffic gets handled by automation.

Does it cover more than support tickets?

Yes. The platform covers channels such as web chat, phone, email, SMS, in-app messaging, app store reviews, surveys, community forums, and social posts, so insight is not limited to a single queue.

Typically customer support, quality assurance, product management, and CX leadership — teams that need evidence about what is breaking for customers and which fixes matter most.

How much does it cost?

Synthace does not publish prices. Pricing is arranged through a demo and scoped commercially based on the size of your team, instrument setup, and support needs.

What does unitQ cost?

Pricing is not published. You request a demo and agree a commercial package, usually depending on the volume of conversations or data sources and the scope of modules you adopt.

Quel est le trafic mensuel et la tendance de croissance de unitQ ?

unitQ reçoit actuellement 14,63 k visites mensuelles, avec une variation de trafic mensuelle de +5,75 k (taux de croissance de +64,7 %). Son marché source principal est États-Unis (57,2 % de part), dont 5,81 k visites directes/mois et — visites de recherche organique/mois.

unitQ est-il gratuit ? Quel est son modèle tarifaire ?

unitQ fonctionne selon un modèle tarifaire Tarifs sur demande. unitQ does not publish public pricing. Access is arranged through a demo and a commercial agreement, with cost typically reflecting the volume of conversations and channels analyzed plus the modules you adopt. Contact the vendor for a quote. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

unitQ — Trafic (14,63 k/mois), Tarifs, API & Alternatives

Open AI Tools

unitQ — Trafic (14,63 k/mois), Tarifs, API & Alternatives | Open AI Tools

À propos de unitQ

Independent Quality Scoring

Evaluate 100% of conversations against your own playbooks rather than sampling a small percentage, and track a consistent quality score over time.

Human and AI Bot QA

Apply the same quality bar to human agents and AI bots, catching hallucinated policy, failed intents, handoff failures, and looping automations.

Real-Time Issue Detection

Detect spikes in complaints, bug reports, and outages as they emerge so product and support teams can react before KPIs visibly degrade.

Product and Competitive Insight

Turn feedback into a ranked view of product problems, feature requests, and competitive comparisons drawn from what customers actually say.

Multi-Channel Signal Unification

Bring chat, voice, email, SMS, reviews, surveys, community, and social feedback into one place instead of scattered inboxes and spreadsheets.

unitQ is an AI platform that scores every customer conversation — human or AI agent, across chat, voice, email, SMS, reviews, surveys, and social — against your own quality standards. It surfaces process failures, compliance issues, and recurring product problems in real time so support, product, and CX teams can act on them.

Cas d'usage à fort impact pour unitQ

Support quality manager

Auditing human and bot conversations

Score every chat, call, and email against your quality rubric so coaching and process fixes are based on the full picture rather than a small sample.

Product manager

Prioritizing the product backlog with real feedback

Track what customers report across reviews, social, surveys, and support channels to rank bugs, outages, and friction points by frequency and impact.

CX or automation lead

Keeping AI agents on standard

Monitor automated conversations for failed intents, loops, and policy errors, and use the findings to improve prompts, flows, and escalation paths.

CX leadership

Spotting journey-wide risks early

Watch sentiment, complaints, and competitive comparisons across channels to identify churn risks and see how your experience compares with rivals.

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Rang	Outil d'IA	Visites mensuelles	Croissance mensuelle	Part du trafic direct	Tarifs	Face à face
●	unitQ	14,63 k	+64,7 %	40% direct	Tarifs sur demande	Actuel
1	Enterpret	51,67 k	-14,1 %	80% direct	Tarifs sur demande	vs Enterpret
2	Level AI	50,55 k	+7,7 %	65% direct	Tarifs sur demande	vs Level AI
3	Dovetail	238,94 k	-5,1 %	54% direct	Tarifs sur demande	vs Dovetail
4	Spiral by UJET	1,68 k	-38,3 %	39% direct	Freemium, Tarifs sur demande	vs Spiral by UJET
5	Cyara	16,7 k	-48,3 %	40% direct	Tarifs sur demande	vs Cyara
6	Gorgias	2,66 M	+2,4 %	78% direct	Tarifs sur demande	vs Gorgias