Dialpad は月間 2,763,687 訪問、前月比成長率 +10.7%、料金体系有料を記録しています。Pylon は月間 284,885 訪問、成長率 +6.1%、料金体系有料を記録しています。
Dialpad is an AI-powered customer communications platform that unifies voice, video, messaging, contact center, and agentic AI so teams can resolve customer needs faster with full context.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
| 項目 / 指標 | | |
|---|---|---|
| 公式ドメイン | dialpad.com | usepylon.com |
| 料金モデル | 有料 | 有料 |
| 月間訪問数 | 276.37万 (2,763,687) | 28.49万 (284,885) |
| 前月比トラフィック増減 | +26.64万 (+10.7%) | +1.65万 (+6.1%) |
| 主要市場とシェア | 🇺🇸 アメリカ合衆国 (56.6%) | 🇺🇸 アメリカ合衆国 (57.1%) |
| 月間ダイレクト訪問数 | 199.97万 | 23.04万 |
| ユーザー評価 | 4.4 | 4.5 |
| 対応プラットフォーム | ウェブサイト | ウェブサイト |
Dialpad is an AI-powered customer communications platform that unifies voice, video, messaging, contact center, and agentic AI so teams can resolve customer needs faster with full context.
Prebuilt and custom AI agents handle voice and digital support, take action with context, and escalate to humans when judgment is needed.
One collaboration app brings calls, meetings, and messages together so teams work with full context instead of switching tools.
Real-time transcription, sentiment analysis, AI scorecards, CSAT, and workforce management help teams understand and improve every conversation.
Real-time coaching, power dialing, and automated follow-up help sales teams move faster and close more deals.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Unify Slack, Microsoft Teams, Discord, Telegram, WhatsApp, email, chat widget, SMS and phone conversations into one queue with shared routing, SLAs and views.
Assist Agent, Support Agent and Slack Agent investigate issues, take action through connected tools and follow reusable Skills that encode how your team works.
Tie every ticket to the customer account, product usage, CRM records and internal systems so agents and humans work from complete context.
Publish help articles with AI-assisted drafting, federated search and auto-translation, and give customers a branded self-service portal with ticketing and feature requests.
マルチチャネルサポートと自律型サポートエージェントを備えた、AIファーストのカスタマーサービスプラットフォームを提供します。
ECブランドや小売業者向けに特化した、オムニチャネルのカスタマーサポートとヘルプデスク自動化を提供します。
Offers a shared inbox and helpdesk with no-code AI agents for customer support.
Unifies support tickets, sales pipelines, and conversational AI agents in a single platform.
Unifies support tickets, sales pipelines, and conversational AI agents in a single platform.
特化型Deploys autonomous AI agents connected to corporate knowledge bases to resolve customer tickets.
特化型Deploys autonomous AI agents connected to corporate knowledge bases to resolve customer tickets.
Features autonomous AI chat agents trained on business data to handle customer inquiries.
Features autonomous AI chat agents trained on business data to handle customer inquiries.
Unifies omnichannel support, live chat, and helpdesk ticketing with trainable AI agents.
Unifies omnichannel support, live chat, and helpdesk ticketing with trainable AI agents.
Combines ecommerce helpdesk ticketing with autonomous AI customer service agents for retail brands.
Combines ecommerce helpdesk ticketing with autonomous AI customer service agents for retail brands.
音声とチャットの両方で強力なAIエージェントの展開が可能な統一オムニチャネル受信トレイを備えていますが、ユーザーコミュニティは小さめです。
営業担当向けの優れた会話スコアリングと音声ピッチ分析機能を備えていますが、オムニチャネルのカスタマーサービス機能はやや限定的です。
営業担当向けの優れた会話スコアリングと音声ピッチ分析機能を備えていますが、オムニチャネルのカスタマーサービス機能はやや限定的です。
