How much does NovaTalks cost?

Pricing depends on which channel group you need. The digital-only tier starts at €12 per agent per month billed annually (€15 monthly) for the Starter plan, with Business at €21 (€28 monthly) and Professional at €32 (€40 monthly). Voice-only plans start at €12. Combined voice and digital plans start at €21 per agent per month on annual billing. Enterprise pricing is quoted individually.

How many agents do I need?

The Starter plan supports 3 to 10 agents. Business and Professional plans require a minimum of 3 agents with no upper cap stated, and Professional adds 20 digital channel accounts and custom AI quality rating. Enterprise is available for global deployments with individually agreed terms.

Does the AI actually review agent performance?

Yes. The AI assistant handles automatic quality assessment, catches mistakes in real time, translates conversations into any language, adjusts the tone of a reply, and summarises dialogues. The platform reports that automatic quality scoring covers 100% of conversations, where a human manager typically reviews at most 5%.

What languages are supported?

NovaTalks is available in English, Russian, Azerbaijani, and Polish, with multiple language support included in all plans. The bilingual and multilingual chatbot builder lets you run bots in more than one language across every connected channel.

NovaTalks의 월간 트래픽과 성장 추세는 어떠한가요?

NovaTalks은(는) 현재 월 5.14천회 방문을 기록 중이며, 전월 대비 트래픽 변화량은 +3.18천(성장률 +161.8%)입니다. 주요 유입 시장은 미국(점유율 69.3%)이며, 여기에는 월 직접 방문 2.18천회와 월 자연 검색 방문 —회가 포함됩니다.

NovaTalks은(는) 무료인가요? 가격 모델은 무엇인가요?

NovaTalks은(는) 무료 체험, 유료 가격 모델로 운영됩니다. Per-agent monthly subscription with three channel configurations (digital only, voice only, or voice plus digital) and four tiers. Examples for digital only: Starter €12/agent/month billed annually (€15 monthly), Business €21 (€28 monthly), Professional €32 (€40 monthly), Enterprise quoted individually. Voice plus digital starts at €21 per agent per month annually. All plans include unlimited core functionality, multilingual support, mobile apps, the website widget, reporting, and 8x5 support; the AI assistant allows 20 requests per agent with an unlimited add-on for €6 per agent, and AI quality rating begins at the Professional tier. A free start and a 14-day trial are offered. 지원되는 결제 및 체크아웃 플랫폼에는 등록되지 않음 등이 있습니다.

NovaTalks — 월간 트래픽 (5.14천/월), 가격, API 및 대안 비교

Q: What exactly is NovaTalks?

NovaTalks is an omnichannel contact centre and customer support platform. It unifies email, live chat, Facebook Messenger, Instagram, WhatsApp Business, Viber, Telegram, LINE Business, and voice calls in a single agent workspace, then adds AI chatbots, voice analytics, mass messaging, and BI reporting on top.

Open AI Tools

NovaTalks — 월간 트래픽 (5.14천/월), 가격, API 및 대안 비교 | Open AI Tools

NovaTalks 소개

All channels in one interface

Bring email, live chat, Facebook Messenger, Instagram, WhatsApp Business, Viber, Telegram, LINE Business, and voice into one agent workspace, with full conversation history, tags, canned responses, and transfer between agents and teams.

No-code AI chatbot builder

Build multilingual chatbots with a simple builder that runs 24/7, supports pre-built and custom scripts, uses AI roles for replies, and hands conversations off to a human agent outside working hours.

Telephony and call automation

Automate inbound and outbound calling with IVR voice menus, hold and warm transfer, consultation calls, call recording, and Voice Dealer outbound functionality, with flexible distribution across agents.

Mass messaging with personalisation

Segment audiences by tags, attributes, or contact details and send personalised offers, reminders, and campaigns across messengers, social media, and email, triggered automatically by customer behaviour.

AI quality scoring and Insights analytics

AI quality assessment scores 100% of conversations against your scripts and detects customer emotion, while NovaTalks Insights extracts structured findings from text and voice interactions and BI dashboards track CSAT and agent productivity in real time.

NovaTalks is an omnichannel customer care platform that brings messengers, voice calls, live chat, and email into one agent workspace. It layers AI chatbots, automatic quality scoring, real-time translation, and text and voice analytics on top of the contact centre workflow.

NovaTalks의 임팩트 높은 활용 사례

Contact centre managers

Unified contact centre operations

Consolidate messenger, email, live chat, and phone queues into one workspace with automatic chat distribution, agent statuses, canned replies, and wrap-up codes to keep response times down.

Support team leads

24/7 first-line automation

Deploy multilingual chatbots that answer routine questions 24/7, then escalate smoothly to a human agent out of hours or when a conversation needs judgement.

Sales and marketing teams

Proactive outbound sales

Run automated campaigns with audience tags and behavioural triggers, and use outbound voice calling plus mass messaging to turn support interactions into revenue.

Quality assurance supervisors

Automated quality assurance

Score every dialogue against scripts and evaluate customer emotion automatically, then focus coaching on the conversations that actually need attention.

Operations and BI analysts

Insight extraction and BI reporting

Connect CRM and knowledge base data through iFrame integration and the API, and pull text and voice analytics into BI dashboards for reporting.

NovaTalks 대안 및 경쟁사 베스트 12선

동일한 주요 카테고리에 속한 경쟁 AI 도구의 나란히 보는 텔레메트리 비교

NovaTalks 대안 전체 보기 →AI 고객 서비스 도구 전체 살펴보기 →

순위	AI 도구	월간 방문 수	전월 대비 성장률	직접 유입 비중	가격	일대일 비교
●	NovaTalks	5.14천	+161.8%	직접 유입 42%	무료 체험, 유료	현재 도구
1	Chaport	145.89만	+130.1%	직접 유입 75%	무료+유료	vs Chaport
2	Botnoi Chatbot	8.26만	-24%	직접 유입 39%	무료+유료	vs Botnoi Chatbot
3	Dialpad	276.37만	+10.7%	직접 유입 72%	유료	vs Dialpad
4	Chatbase	39.64만	-7%	직접 유입 63%	무료+유료, 유료	vs Chatbase
5	SaleWisely	18.77만	-69%	직접 유입 61%	무료+유료, 가격 문의	vs SaleWisely
6	Seasalt.ai	4.49만	-31.7%	직접 유입 39%	가격 문의	vs Seasalt.ai