
Atendimento ao cliente com IA e um agente nativamente integrado

12 alternativas ao Macha, selecionadas por suas funções e usos.
| Classificação | Ferramenta e slogan | Domínio oficial |
|---|
| Visitas mensais |
|---|
| Crescimento mês a mês |
|---|
| Modelo de preços |
|---|
| Mercado principal |
|---|
| Avaliação |
|---|
| Comparar |
|---|
| ● | Macha | getmacha.com | 47,95 mil | 3,29 mil (+7,4%) | Teste gratuito, Pago | Estados Unidos | 4,2 | Perfil |
| 1 | Intercom | intercom.com | 4,47 mi | 117,9 mil (+2,7%) | Teste gratuito, Pago | Estados Unidos | 4,5 | Comparar |
| 2 | My AskAI | myaskai.com | 13,36 mil | -3,82 mil (-22,2%) | Freemium, Teste gratuito, Preço sob consulta | Estados Unidos | 4,3 | Comparar |
| 3 | Jarvis AI | jarvis.cx | 288,43 mil | -11,25 mil (-3,8%) | Freemium | Índia | 4,1 | Comparar |
| 4 | Aisera | aisera.com | 15 mil | -8,85 mil (-37,1%) | Preço sob consulta | Estados Unidos | 4,5 | Comparar |
| 5 | Forethought | forethought.ai | 84 mil | -34,4 mil (-29,1%) | Preço sob consulta | Estados Unidos | 4,4 | Comparar |
| 6 | BoldDesk | bolddesk.com | 124,23 mil | -22,9 mil (-15,6%) | Teste gratuito, Preço sob consulta | Estados Unidos | 4,3 | Comparar |
| 7 | Brainfish | brainfi.sh | 8,1 mil | -5,05 mil (-38,4%) | Pago, Preço sob consulta | Global | 4,2 | Comparar |
| 8 | MailAgent.AI | mailagent.ai | 1,25 mil | -23 (-1,8%) | Freemium | Global | 4,1 | Comparar |
| 9 | Pylon | usepylon.com | 284,89 mil | 16,46 mil (+6,1%) | Pago | Estados Unidos | 4,5 | Comparar |
| 10 | Productlane | productlane.com | 20,76 mil | 3,93 mil (+23,4%) | Teste gratuito | Estados Unidos | 4,2 | Comparar |
| 11 | Gorgias | gorgias.com | 2,66 mi | 61,65 mil (+2,4%) | Preço sob consulta | Estados Unidos | 4,7 | Comparar |
| 12 | SureThing | surething.io | 63,17 mil | 10,99 mil (+21,1%) | Freemium | Estados Unidos | 4,1 | Comparar |

Atendimento ao cliente com IA e um agente nativamente integrado

Agente de atendimento com IA que vive dentro do seu helpdesk atual
Agentes de IA que respondem, orçam e recebem pedidos em todos os canais de mensagem
Agentes de IA que respondem, orçam e recebem pedidos em todos os canais de mensagem

IA agêntica para service desk de TI, suporte a colaboradores e atendimento ao cliente

IA agêntica que resolve o suporte de ponta a ponta
IA agêntica que resolve o suporte de ponta a ponta
Agentes de IA autônomos dentro de um help desk completo
Agentes de IA autônomos dentro de um help desk completo

Brainfish is an AI customer support platform whose agents do more than answer questions from a help article: they read from and write to your operational systems, follow your written policies, and close the ticket — refunds, cancellations, account access, and bug triage included.
Brainfish is an AI customer support platform whose agents do more than answer questions from a help article: they read from and write to your operational systems, follow your written policies, and close the ticket — refunds, cancellations, account access, and bug triage included.

mailagent.ai drafts customer-email replies that are grounded in your own business — it learns from your sent folder, your website, and your integrations, saves a draft for human review, and pings you in team chat. You approve, edit, or chat to refine before sending.
mailagent.ai drafts customer-email replies that are grounded in your own business — it learns from your sent folder, your website, and your integrations, saves a draft for human review, and pings you in team chat. You approve, edit, or chat to refine before sending.

Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.

Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.
Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.

IA conversacional e helpdesk feitos para marcas de ecommerce

SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.
SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.