Botme is built around a single knowledge layer. Instead of guessing from the open internet, the agent answers from content you have approved — help centre articles, policy pages, PDFs and product updates consolidated into one source of truth. Answers carry citations and sources so customers and support staff can see where a statement came from. A free tier lets you start with one agent and 50 messages a month without a credit card, and paid tiers raise agent count, message volume and knowledge-base size.
Beyond plain question answering, Botme gives the agent actions. Connecting Google Calendar enables real availability slots, detail capture and automatic event creation inside the chat. Action buttons can open a page, start a call, draft an email or capture a lead at the moment the conversation calls for it. Syncing a WooCommerce catalogue lets the agent recommend relevant products with images, pricing and links, turning support threads into sales opportunities, and a built-in lead form collects name and email when a visitor shows buying intent or needs a human.
Operationally, Botme emphasises knowledge-gap insights, deflection measurement and human handoff rules, plus support for more than 90 languages on paid plans. Deploying is described as taking under five minutes, with annual billing saving 16% and enterprise options for SSO, custom limits and dedicated governance.
