Chronox AI targets companies that want to run customer support, lead generation, and conversational commerce through messaging channels rather than traditional ticketing tools. The platform bundles several capabilities that are usually separate products: a no-code visual chatbot builder with branching logic and webhooks, an AI chatbot layer that uses retrieval-augmented generation (RAG) over your own documents for accurate answers, an omnichannel unified inbox for human agents, and campaign tooling for bulk WhatsApp and Instagram outreach. Voice AI agents can answer inbound WhatsApp calls and run outbound call campaigns, with selectable voices and configurable agent personalities.
Commerce is a notable focus. The platform supports WhatsApp-native checkout, product catalogs with order management, interactive message templates, and WhatsApp Flows for in-chat forms such as bookings and surveys. Instagram keyword automations turn public comments into private DM conversations, which is useful for lead capture on social posts. Integrations with CRM, helpdesk, and payment systems are positioned as part of the workflow, and human handoff is available whenever the AI cannot resolve a query.
Pricing is credit-based: AI text messages consume credits per message and voice minutes consume more, with complimentary credits refreshed monthly. There are tiered plans billed monthly or annually with INR and USD display, plus one-time implementation packages, a managed Meta engagement service, and custom development for tailored integrations. A free entry point and demo booking are offered.
