HeiChat is a storefront AI assistant built for e-commerce teams who keep losing sales to unanswered questions. Its central claim is operational rather than cosmetic: rather than making a shop feel more automated, it aims to reduce buyer hesitation by resolving product, shipping, sizing, stock, return and policy questions in the moment a shopper is deciding. Answers are grounded in your uploaded products and policy documents, which is what separates it from a generic widget that invents plausible-sounding replies.
Deployment is deliberately Shopify-first. The Shopify app is positioned as the cleanest install path, with a website widget and a WooCommerce plugin available for merchants on other stacks. Setup is described as three steps — connect the storefront, ground the AI in your product and policy data, and go live once you are satisfied with preview responses. Language coverage spans more than 70 languages, so international traffic gets answers in the shopper's language rather than the store's. Teams also get operational visibility: which questions recur, where intent stalls, and which knowledge gaps still need content.
The service is freemium with a free trial and free tokens to start, and merchants on the Shopify App Store rate it highly. Pricing tiers and credit allowances are not published on a public pricing page, so check the app listing or ask for a demo to get current numbers. One recurring caveat from user reviews is that costs can climb quickly once bot request volume grows, so plan capacity before scaling.
