Stylo

Stylo takes the position that AI should meet support teams where they already work: inside the Zendesk ticket view. Instead of asking agents to switch to a separate chat window, Stylo adds apps to Zendesk itself. The flagship Assist app reads the full ticket thread, identifies what the customer is actually asking for, looks for the answer across your knowledge base and connected tools, then proposes a reply that agents can edit or send as-is. Because the draft is grounded in your own content and configured brand voice, it tends to read like your team rather than like a generic model.

The suite extends beyond reply drafting. Stylo Sentiment Scores reads customer tone so supervisors can prioritize frustrated tickets, Stylo Voice AI transcribes and summarizes calls, and Stylo Scribe drafts, translates and improves help center articles. A free monthly Help Center Scorecard checks whether your knowledge base is structured in a way AI can actually use, which is often the real bottleneck behind weak automated answers.

Integrations such as Shopify give the model the operational context it needs to answer order and fulfillment questions accurately. Stylo is priced per agent with a free tier and a free trial, and heavier AI usage is metered separately through response credits. It suits teams already standardized on Zendesk that want measurable deflection and faster first replies without hiring more agents.