Sweepr

Sweepr tackles what it calls the care paradox facing telcos: rigid legacy systems that cannot adapt versus opaque AI that operators cannot trust. The platform's answer is a hybrid agentic engine that blends LLM-driven adaptability with telco-domain heuristics, so journeys can shift in real time when a subscriber behaves unexpectedly, while accuracy, tone and compliance remain observable and controllable. Joumneys are authored once and flow across app, web, chat and IVR so subscribers keep their context instead of repeating themselves at every handoff.

The platform is organised around common service journeys rather than generic ticket types: internet, TV and smart-home troubleshooting; billing and account support; onboarding and activation; outage management; and retention and win-back. Around those it layers safety and governance features including SOC2 and GDPR-aligned compliance, hallucination guardrails, real-time monitoring of tone and accuracy, and human-in-the-loop escalation exactly where it is needed.

Sweepr targets Tier 1 operators and service providers, and publishes operational claims from its deployments such as call deflection, digital containment and engagement metrics, with a named Tier 1 reference. The company announced it was acquired by Plume, which positions Sweepr within a broader AI-orchestrated customer experience platform for ISPs globally. Commercial terms are not published; interested teams book a fit review or discovery call.