Whelp targets a familiar squeeze: the same support team faces more customers, more channels and the same headcount. The product attacks both halves of that problem. On one side, AI Agents learn your business — help center articles, policies, product catalog — and answer repetitive questions immediately on any connected channel, while also taking actions like checking order status or updating a booking. On the other, an omnichannel inbox pulls every remaining conversation into one shared workspace with a single customer profile.
Channel coverage is broad by design: WhatsApp, live chat, email, Instagram, Messenger, Telegram, TikTok, LINE, Viber, SMS and voice all terminate in the same inbox. The site advertises automation of up to 60 percent of inquiries, with higher rates in eCommerce where order and returns questions dominate. When a case is genuinely complex, the AI hands it to a human with the full history attached, so the customer never repeats themselves.
Whelp is aimed at small and mid-sized businesses first — the free tier covers a single seat with a website chat widget — and scales up through tiered seat pricing that adds WhatsApp Business API, SMS, social channels, flows and the AI Agents themselves. Industry playbooks are published for eCommerce, retail, restaurants, automotive, banking and insurance, public sector, education, hospitality, travel, real estate and HR. For larger organisations, on-premises deployment, whitelabeling, custom SLAs and dedicated onboarding are available.
