Intercom 每月有 2,764,543 次造訪，月增率 -5.8%，定價模式為免費試用、付費。Listo 每月有 3,061 次造訪，成長率 -71.5%，定價模式為需聯絡報價。
| 面向／指標 |  |  |
|---|---|---|
| 官方網域 | intercom.help | getlisto.io |
| 定價模式 | 免費試用、付費 | 需聯絡報價 |
| 每月造訪次數 | 276.45萬 (2,764,543) | 3061 (3,061) |
| 月流量變化量 | -17.05萬 (-5.8%) | -7670 (-71.5%) |
| 主要市場與市佔 | 🇺🇸 美國 (32.9%) | 🇺🇸 美國 (100%) |
| 每月直接造訪 | 178.62萬 | 1204 |
| 使用者評分 | 4.7 | 4 |
| 支援平台 | 網站 | 網站 |
以 AI 為核心的客服平台，讓每段對話都有原生 AI 代理
專為支援場景訓練的 AI 代理，可在聊天、電子郵件、電話與 Slack 中解決客戶對話；依 Intercom 官方數據，平均解決率約 76%。
把聊天、郵件、社群與訊息通路匯聚到單一工作區，讓客服在完整客戶脈絡下查看每一段對話。
追蹤客戶問題、後台協作與影響範圍較廣的追蹤工單，確保問題不被遺漏、客戶始終知情。
統一管理與最佳化驅動 Fin、Copilot 與幫助中心的內容，並報告每篇文章在各接觸點的表現。
專為體育場館與飯店打造的情境營運與賓客服務軟體
賓客透過品牌化包廂平板或 QR 頁面呼叫服務，需求直接推送到對應服務人員的錶上，處理後即結案，經理可查看回應與完成時間。
賓客掃描 QR 即可瀏覽場館菜單、下單並用自己的手機付款，無需安裝 App。包廂與團體可預先下單。
各攤位輕點幾下即可提交補貨需求，倉庫依單一優先佇列處理，每筆需求都顯示負責人與送達時間。
員工在共用平板上以 NFC 感應打卡後立即看到報到位置，經理在開門前即可取得到場與崗位指派的即時紀錄。
免費 / 開源Completely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
價格更親民且具備清晰的共用收件匣，但比起 Intercom Fin，其 AI 優先的自動化功能不夠精細。
Vanta is an agentic trust platform that automates security compliance, risk management, and vendor reviews so companies can get audit-ready faster and prove trust to customers.
專項更強Faster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
免費 / 開源Tiimo is a visual planner built for neurodivergent and executive-function needs, available on iOS, iPadOS, watchOS, Android, and the web. It turns your day into a color-coded visual timeline, adds a focus timer that makes time visible, tracks mood to reveal patterns, and uses AI to break your brain dump into a realistic, time-estimated plan. It was built by and for neurodivergent people and won iPhone App of the Year 2025.
免費 / 開源Tiimo is a visual planner built for neurodivergent and executive-function needs, available on iOS, iPadOS, watchOS, Android, and the web. It turns your day into a color-coded visual timeline, adds a focus timer that makes time visible, tracks mood to reveal patterns, and uses AI to break your brain dump into a realistic, time-estimated plan. It was built by and for neurodivergent people and won iPhone App of the Year 2025.
Traditional helpdesk with solid multichannel ticketing, but slower innovation in generative AI support workflows.
