Intercom 每月有 2,764,543 次造訪，月增率 -5.8%，定價模式為免費試用、付費。TextIt 每月有 4,953 次造訪，成長率 +16%，定價模式為免費試用、需聯絡報價。
TextIt is a visual, no-code platform for building and launching multichannel messaging bots. Build conversation flows with drag-and-drop branching, splits, waits and AI, connect SMS, voice, WhatsApp, Facebook, Telegram and more, and manage contacts, campaigns and a shared team inbox. It reaches people on any phone with nothing to install, and a single flat price covers the whole platform.
| 面向／指標 |  | |
|---|---|---|
| 官方網域 | intercom.help | textit.com |
| 定價模式 | 免費試用、付費 | 免費試用、需聯絡報價 |
| 每月造訪次數 | 276.45萬 (2,764,543) | 4953 (4,953) |
| 月流量變化量 | -17.05萬 (-5.8%) | +684 (+16%) |
| 主要市場與市佔 | 🇺🇸 美國 (32.9%) | 🇺🇸 美國 (65.8%) |
| 每月直接造訪 | 178.62萬 | 2304 |
| 使用者評分 | 4.7 | 4.4 |
| 支援平台 | 網站 | 網站 |
以 AI 為核心的客服平台，讓每段對話都有原生 AI 代理
專為支援場景訓練的 AI 代理，可在聊天、電子郵件、電話與 Slack 中解決客戶對話；依 Intercom 官方數據，平均解決率約 76%。
把聊天、郵件、社群與訊息通路匯聚到單一工作區，讓客服在完整客戶脈絡下查看每一段對話。
追蹤客戶問題、後台協作與影響範圍較廣的追蹤工單，確保問題不被遺漏、客戶始終知情。
統一管理與最佳化驅動 Fin、Copilot 與幫助中心的內容，並報告每篇文章在各接觸點的表現。
TextIt is a visual, no-code platform for building and launching multichannel messaging bots. Build conversation flows with drag-and-drop branching, splits, waits and AI, connect SMS, voice, WhatsApp, Facebook, Telegram and more, and manage contacts, campaigns and a shared team inbox. It reaches people on any phone with nothing to install, and a single flat price covers the whole platform.
Add branching, validation, splits, waits and AI to a conversation without writing code, and edit running flows live without downtime.
Send and receive on SMS, voice/IVR, WhatsApp, Facebook, Telegram and Viber, and even switch channel within a single thread.
Create custom text, number, date or choice fields, define smart groups that update themselves, and store a preferred language per contact.
Anchor a sequence of messages to any date field on a contact, such as enrollment or appointment date, and trigger flows from campaign events.
免費 / 開源Completely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
面向 B2C 的 AI 客戶對話平台，規模化處理訊息互動
價格更親民且具備清晰的共用收件匣，但比起 Intercom Fin，其 AI 優先的自動化功能不夠精細。
專項更強Faster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
把 WhatsApp、Instagram、Messenger、Telegram 與網頁聊天收進同一個共享收件匣，並疊加 AI 代理。
Traditional helpdesk with solid multichannel ticketing, but slower innovation in generative AI support workflows.
YourGPT is a no-code AI agent platform that builds self-learning, multi-agent systems for customer support, sales and operations. Agents answer from your knowledge base, take real actions in connected tools, and deploy across web, WhatsApp, Instagram, Telegram, Slack and phone channels.
YourGPT is a no-code AI agent platform that builds self-learning, multi-agent systems for customer support, sales and operations. Agents answer from your knowledge base, take real actions in connected tools, and deploy across web, WhatsApp, Instagram, Telegram, Slack and phone channels.
