Intercom 每月有 2,764,543 次造訪，月增率 -5.8%，定價模式為免費試用、付費。Toki 每月有 86,216 次造訪，成長率 +24.5%，定價模式為免費增值。
Toki is an AI executive assistant that connects to your email, calendars, Slack and devices, discovers the matters that actually matter, and handles them with your approval. You talk to it in natural language by voice, text or image, and it schedules, reminds, calls you about urgent items and books meetings through a shareable link.
| 面向／指標 |  | |
|---|---|---|
| 官方網域 | intercom.help | toki.com |
| 定價模式 | 免費試用、付費 | 免費增值 |
| 每月造訪次數 | 276.45萬 (2,764,543) | 8.62萬 (86,216) |
| 月流量變化量 | -17.05萬 (-5.8%) | +1.7萬 (+24.5%) |
| 主要市場與市佔 | 🇺🇸 美國 (32.9%) | 🇧🇷 巴西 (59.8%) |
| 每月直接造訪 | 178.62萬 | 3.9萬 |
| 使用者評分 | 4.7 | 4.4 |
| 支援平台 | 網站 | 網站 |
以 AI 為核心的客服平台，讓每段對話都有原生 AI 代理
專為支援場景訓練的 AI 代理，可在聊天、電子郵件、電話與 Slack 中解決客戶對話；依 Intercom 官方數據，平均解決率約 76%。
把聊天、郵件、社群與訊息通路匯聚到單一工作區，讓客服在完整客戶脈絡下查看每一段對話。
追蹤客戶問題、後台協作與影響範圍較廣的追蹤工單，確保問題不被遺漏、客戶始終知情。
統一管理與最佳化驅動 Fin、Copilot 與幫助中心的內容，並報告每篇文章在各接觸點的表現。
Toki is an AI executive assistant that connects to your email, calendars, Slack and devices, discovers the matters that actually matter, and handles them with your approval. You talk to it in natural language by voice, text or image, and it schedules, reminds, calls you about urgent items and books meetings through a shareable link.
Sync email, calendars, Slack and other tools and Toki surfaces the tasks and goals that matter instead of waiting for you to file each one manually.
Speak, type or send a screenshot. Toki accepts all three, replies in kind, and can phone you when something genuinely needs attention.
Create events, reschedule, block deep-work time and resolve conflicts by describing what you want in plain language rather than clicking through forms.
Toki learns how you plan and what you prefer, so reminders sharpen and recommendations fit your working style over time.
免費 / 開源Completely free live chat and ticketing tier, but features a dated interface and less advanced AI tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
Superior multi-channel messaging aggregation across WhatsApp and social apps, but weaker native knowledge base tools.
價格更親民且具備清晰的共用收件匣，但比起 Intercom Fin，其 AI 優先的自動化功能不夠精細。
用 AI 行事曆自動守護專注時間並安排行程
專項更強Faster AI knowledge base integration and ticket deflection, but lacks a full native live chat infrastructure.
專項更強Motion is an AI-powered productivity super app that unifies tasks, projects, calendars, meetings, docs, notes and reports, using AI agents to auto-plan your day, build projects, take meeting notes and keep work moving.
