
Offers generous free tiers and reliable live chat widget features, but has a more traditional helpdesk interface layout.

Callbell records 487,975 monthly visits with -24% month-over-month growth and Freemium, Free Trial, Paid, Contact for Pricing pricing. Retner (formerly The Botmode) records 0 monthly visits with -100% growth and Free Trial, Paid pricing.

AI-native WhatsApp marketing and retention platform for D2C brands
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | callbell.eu | thebotmode.com |
| Pricing Model | Freemium, Free Trial, Paid, Contact for Pricing | Free Trial, Paid |
| Monthly Visits | 487.98K (487,975) | 0 (0) |
| MoM Traffic Delta | -154.26K (-24%) | -43 (-100%) |
|---|
| Primary Market & Share | 🇧🇷 Brazil (32.9%) | 🌐 Global (—) |
|---|
| Direct Visits / mo | 353.57K | 0 |
|---|
| User Rating | 4.2 | 4.1 |
|---|
| Supported Platforms | Website | Website |
|---|

One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
Manage WhatsApp Business, Instagram Direct, Messenger, Telegram, TikTok and website live chat in one shared, multi-agent dashboard.
An AI agent that answers 24/7, surfaces high-priority chats and drafts suggested replies your team can approve.
Build automated conversation flows visually and send WhatsApp marketing broadcasts with a few clicks.
Track contacts, deal stages, conversions and response times directly in the platform.

AI-native WhatsApp marketing and retention platform for D2C brands
Broadcasts, catalog messages, flow chatbots, order alerts and drip campaigns run on the official WhatsApp Business API with scheduling and audience targeting.
Automated recovery journeys re-engage shoppers who left a basket behind, while COD-to-prepaid nudges cut return-to-origin losses for eCommerce brands.
An optional AI chatbot resolves support and pre-sales queries and recommends products, while AI voice agents place personalised outbound calls for COD verification.
Unlimited segments update in real time based on campaign activity and shopping behaviour, with WhatsApp, SMS, Voice, Instagram, RCS and email handled in one inbox.

Offers generous free tiers and reliable live chat widget features, but has a more traditional helpdesk interface layout.


Provides a far more advanced helpdesk and proactive messaging suite, but comes with significantly higher enterprise pricing.
#2
AI-powered customer conversation platform for B2C messaging at scale

A more affordable live chat and messaging workspace, but lacks some of Callbell's advanced multi-agent routing rules.
Features robust knowledge base and CRM tools alongside live chat, though setup for custom workflows is slightly different.

Build autonomous AI agents for WhatsApp, email, voice, and every channel your customers use.

AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs

SpecialistAI communication platform for sales and support teams

WhatsApp chatbot, CRM, and marketing automation in one dashboard

Combines live chat and shared inbox with strong e-commerce integrations, but lacks Callbell's lightweight WhatsApp-first speed.
Autonomous AI agents for every customer conversation, on every channel

Build customer-facing AI agents for support, sales, and product guidance
Offers generous free tiers and reliable live chat widget features, but has a more traditional helpdesk interface layout.
Provides a far more advanced helpdesk and proactive messaging suite, but comes with significantly higher enterprise pricing.
AI-powered customer conversation platform for B2C messaging at scale
A more affordable live chat and messaging workspace, but lacks some of Callbell's advanced multi-agent routing rules.
Features robust knowledge base and CRM tools alongside live chat, though setup for custom workflows is slightly different.
AI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs
Combines live chat and shared inbox with strong e-commerce integrations, but lacks Callbell's lightweight WhatsApp-first speed.
Build customer-facing AI agents for support, sales, and product guidance