Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Ghostly Chat records 10 monthly visits with -97.4% growth and Freemium pricing.
AI-first customer support platform with a shared inbox built in
Build a knowledge chatbot for your website in minutes, no code
| Dimension / Metric | ||
|---|---|---|
| Official Domain | crisp.chat | ghostly.chat |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium |
| Monthly Visits | 1.41M (1,408,646) | 10 (10) |
| MoM Traffic Delta | +21.04K (+1.5%) | -378 (-97.4%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇪🇸 Spain (100%) |
| Direct Visits / mo | 1.15M | 4 |
| User Rating | 4.6 | 4.1 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Build a knowledge chatbot for your website in minutes, no code
Connect your own OpenAI key for GPT-3.5, GPT-4 or GPT-4o so you control AI usage costs — Ghostly only charges for the bot infrastructure.
Upload PDF, text and Markdown files and add website URLs; you can revisit and change the files your bot is trained on at any time.
Shape exactly how your bot responds with a configurable system prompt, predefined responses and welcome messages.
Adjust the colour theme, logo and primary colours, and choose dark or light mode so the chatbot fits your website.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Provides robust e-commerce integrations and visual bot builders, but has a more structured pricing model than Crisp.
Custom AI agents trained on your documentation and knowledge base
Custom AI agents trained on your documentation and knowledge base
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Custom AI support chatbots trained on your own website content
Custom AI support chatbots trained on your own website content
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Build a custom AI chatbot for your website in minutes - trained on your own data
Build a custom AI chatbot for your website in minutes - trained on your own data
