Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. Retune records 3,788 monthly visits with -37.9% growth and Freemium, Free Trial, Free pricing.
AI-first customer support platform with a shared inbox built in
Build and launch custom AI chat assistants from your own data — no code required
| Dimension / Metric | ||
|---|---|---|
| Official Domain | crisp.chat | retune.so |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Freemium, Free Trial, Free |
| Monthly Visits | 1.41M (1,408,646) | 3.79K (3,788) |
| MoM Traffic Delta | +21.04K (+1.5%) | -2.31K (-37.9%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇮🇳 India (71.5%) |
| Direct Visits / mo | 1.15M | 1.5K |
| User Rating | 4.6 | 1.8 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Build and launch custom AI chat assistants from your own data — no code required
Configure prompts, welcome messages, conversation starters and persona in a visual dashboard instead of writing code.
Ground answers in your website pages, uploaded documents or spreadsheets so the bot speaks to your actual offer.
Publish the assistant as a chat widget visitors can use directly on your site without leaving the page.
Collect visitor details during conversation so sales conversations can continue after the chat ends.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Excels at unifying disparate social messaging channels into one inbox, but is less focused on traditional website widget customization.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
AI customer service that answers instantly and turns chats into revenue
AI customer service that answers instantly and turns chats into revenue
Custom AI agents trained on your documentation and knowledge base
Custom AI agents trained on your documentation and knowledge base
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
No-code AI agents and chatbots for marketing, SEO and support
No-code AI agents and chatbots for marketing, SEO and support
Build custom AI agents and support chatbots trained on your own data, across every channel
Build custom AI agents and support chatbots trained on your own data, across every channel
Custom AI support chatbots trained on your own website content
Custom AI support chatbots trained on your own website content
