Crisp records 1,408,646 monthly visits with +1.5% month-over-month growth and Free Trial, Paid, Contact for Pricing, Free pricing. TextIt records 4,953 monthly visits with +16% growth and Free Trial, Contact for Pricing pricing.
AI-first customer support platform with a shared inbox built in
Build and launch multichannel messaging bots without code.
| Dimension / Metric | | |
|---|---|---|
| Official Domain | crisp.chat | textit.com |
| Pricing Model | Free Trial, Paid, Contact for Pricing, Free | Free Trial, Contact for Pricing |
| Monthly Visits | 1.41M (1,408,646) | 4.95K (4,953) |
| MoM Traffic Delta | +21.04K (+1.5%) | +684 (+16%) |
| Primary Market & Share | 🇫🇷 France (12.2%) | 🇺🇸 United States (65.8%) |
| Direct Visits / mo | 1.15M | 2.3K |
| User Rating | 4.6 | 4.4 |
| Supported Platforms | Website | Website |
AI-first customer support platform with a shared inbox built in
Collect and manage conversations from web chat, email, WhatsApp, Messenger, Instagram, and more in one collaborative inbox.
Train an agent on your website, help articles, and PDFs, then build answer workflows with a visual builder or ready-made templates.
Publish branded help articles so customers can resolve common questions without contacting support.
Keep leads and customer records with full conversation history in one place for more personal, contextual replies.
Build and launch multichannel messaging bots without code.
Add branching, validation, splits, waits and AI to a conversation without writing code, and edit running flows live without downtime.
Send and receive on SMS, voice/IVR, WhatsApp, Facebook, Telegram and Viber, and even switch channel within a single thread.
Create custom text, number, date or choice fields, define smart groups that update themselves, and store a preferred language per contact.
Anchor a sequence of messages to any date field on a contact, such as enrollment or appointment date, and trigger flows from campaign events.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Free / Open-sourceDelivers a completely free live chat foundation with strong visitor tracking, though its interface feels more traditional than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
Offers much more advanced AI automation and analytics, but comes with a significantly higher pricing tier than Crisp.
AI-powered customer conversation platform for B2C messaging at scale
AI-powered customer conversation platform for B2C messaging at scale
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
Offers a lightweight and budget-friendly live chat and chatbot setup, but lacks Crisp's extensive omnichannel knowledge base features.
SpecialistAutonomous AI agents for customer service, content and operations
SpecialistAutonomous AI agents for customer service, content and operations
AI customer service that answers instantly and turns chats into revenue
AI customer service that answers instantly and turns chats into revenue
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Combines helpdesk ticketing and live chat seamlessly, but features a less modern user interface compared to Crisp.
Build customer-facing AI agents for support, sales, and product guidance
Build customer-facing AI agents for support, sales, and product guidance
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
Tailored specifically for e-commerce stores with deep Shopify integrations, whereas Crisp serves a broader range of business types.
No-code AI agents that answer, act and hand off across every channel
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
Provides structured IT service desk ticketing and knowledge bases, but feels less optimized for casual real-time website chat.
