
More advanced AI customer support agents and robust helpdesk features, but typically higher pricing than Respond.io.

Respond.io records 1,606,802 monthly visits with -8.7% month-over-month growth and Freemium pricing. TextIt records 4,953 monthly visits with +16% growth and Free Trial, Contact for Pricing pricing.

Build and launch multichannel messaging bots without code.
| Dimension / Metric | ![]() | ![]() |
|---|---|---|
| Official Domain | respond.io | textit.com |
| Pricing Model | Freemium | Free Trial, Contact for Pricing |
| Monthly Visits | 1.61M (1,606,802) | 4.95K (4,953) |
| MoM Traffic Delta |
| -152.34K (-8.7%) |
| +684 (+16%) |
| Primary Market & Share | 🇲🇾 Malaysia (17.4%) | 🇺🇸 United States (65.8%) |
|---|
| Direct Visits / mo | 1.24M | 2.3K |
|---|
| User Rating | 4.5 | 4.4 |
|---|
| Supported Platforms | Website | Website |
|---|

AI-powered customer conversation platform for B2C messaging at scale
Bring WhatsApp, TikTok, Instagram, Facebook, Telegram, email and web chat into one shared inbox so no customer thread gets lost between apps.
AI agents qualify leads, answer routine questions, route to the right teammate and follow up automatically when conversations go quiet.
Track tags, custom fields, lead status and lifecycle stage per contact, and move deals through a pipeline without a separate CRM.
Reach thousands of customers with one message, and capture new leads directly from social ads and website links.

Build and launch multichannel messaging bots without code.
Add branching, validation, splits, waits and AI to a conversation without writing code, and edit running flows live without downtime.
Send and receive on SMS, voice/IVR, WhatsApp, Facebook, Telegram and Viber, and even switch channel within a single thread.
Create custom text, number, date or choice fields, define smart groups that update themselves, and store a preferred language per contact.
Anchor a sequence of messages to any date field on a contact, such as enrollment or appointment date, and trigger flows from campaign events.

More advanced AI customer support agents and robust helpdesk features, but typically higher pricing than Respond.io.


SpecialistPurpose-built e-commerce helpdesk with deep Shopify integrations, but less generalized multi-channel routing than Respond.io.

Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.

SpecialistAI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs

AI customer service that answers instantly and turns chats into revenue

One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.

Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.

Build customer-facing AI agents for support, sales, and product guidance

Strong omnichannel routing across social messaging apps, but less extensive enterprise ticketing features than Respond.io.
No-code AI agents that answer, act and hand off across every channel

Excellent WhatsApp and social messaging automation, but smaller ecosystem of native CRM integrations than Respond.io.

Build no-code AI agents and chatbots for WhatsApp and your website
Easier setup for live chat and shared inboxes, but less powerful automation workflow builder than Respond.io.
SpecialistAI-first WhatsApp marketing and engagement platform built on official WhatsApp Business APIs
AI customer service that answers instantly and turns chats into revenue
One shared inbox for WhatsApp, Instagram, Messenger, Telegram and web chat — with AI agents on top.
Solid multi-channel helpdesk and live chat features, but less sophisticated visual workflow automation than Respond.io.
Build customer-facing AI agents for support, sales, and product guidance
Excellent WhatsApp and social messaging automation, but smaller ecosystem of native CRM integrations than Respond.io.
Build no-code AI agents and chatbots for WhatsApp and your website