Macha は月間 47,948 訪問、前月比成長率 +7.4%、料金体系無料トライアル、有料を記録しています。Risotto は月間 6,750 訪問、成長率 -3.6%、料金体系料金は要問い合わせを記録しています。
ヘルプデスク向けAIエージェントを丸ごと導入、1週間で稼働
Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
| 項目 / 指標 | | |
|---|---|---|
| 公式ドメイン | getmacha.com | tryrisotto.com |
| 料金モデル | 無料トライアル、有料 | 料金は要問い合わせ |
| 月間訪問数 | 4.79万 (47,948) | 6750 (6,750) |
| 前月比トラフィック増減 | +3287 (+7.4%) | -251 (-3.6%) |
| 主要市場とシェア | 🇺🇸 アメリカ合衆国 (21.7%) | 🇺🇸 アメリカ合衆国 (63%) |
| 月間ダイレクト訪問数 | 1.96万 | 2670 |
| ユーザー評価 | 4.2 | 4.2 |
| 対応プラットフォーム | ウェブサイト | ウェブサイト |
ヘルプデスク向けAIエージェントを丸ごと導入、1週間で稼働
分析、構築、テスト、展開はすべて Macha のチームが実施。あなたのチームは打ち合わせ、ヘルプデスク接続、ドラフトへのフィードバックのみ。
まず内部メモを書き、顧客に送る内容はチームが承認。リスクなく自動化を導入できます。
Zendesk、Freshdesk、Gorgias、Front、Intercom、HubSpot で、同じキュー・ビュー・マクロのまま動作し移行は不要です。
すべての会話を設定ルールに照らして採点し、逸脱をルール単位でまとめて改善します。
Risotto is an AI help desk that lives inside your communication tools. Its agent resolves internal support requests end to end - answering questions from your knowledge bases, routing tickets by intent, and automating access approvals and provisioning - so employees never leave Slack, email, or Google Workspace.
Risotto answers routine questions from Notion, Confluence, Drive, Slack and third-party docs, keeps answers current as documents change, and turns threads into knowledge articles.
Escalated tickets are investigated against the employee's credentials, tool logs and chat history, then a draft solution is prepared for one-click agent approval.
Employees request access in Slack or email; Risotto handles approvals, time-based rules and dynamic policies, then provisions users through your IAM/IGA tools with a full audit trail.
Route questions to IT, HR, Finance, Legal, Engineering or Sales Ops by intent rather than keyword, with RBAC controls and category auto-tagging.
無料・オープンソースネイティブ統合されたAIエージェントを備えたAIファーストのカスタマーサービス
無料・オープンソースあらゆるメッセージチャネルで回答・見積・受注を担うAIエージェント
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Pylon is an agentic support platform built for B2B companies. It brings Slack, Teams, email, chat, SMS, WhatsApp, phone and Discord conversations into one queue, layers account and product context on top, and uses AI agents to investigate and resolve customer work before your team even opens a ticket.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.
無料・オープンソース完全なヘルプデスクに組み込まれた自律型 AI エージェント
無料・オープンソース完全なヘルプデスクに組み込まれた自律型 AI エージェント
カスタマーサポートを端から端まで解決するエージェント型AI
SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.
SureThing is an AI agent platform that positions itself as a general AI agency: a shared team of agents covering operations, marketing, research and engineering that connect to your existing apps, execute multi-step work in the background and hand back finished deliverables rather than chat replies.
エージェント型Luma AIを備えたAI駆動のエンタープライズサービス管理
無料・オープンソースSlack と Teams の会話を解決済みチケットに変える AI ネイティブヘルプデスク
Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.
Productlane is a customer support platform for software teams that unifies email, live chat, Slack, and Teams in one inbox while an AI agent grounded in your codebase and docs resolves tickets, files issues in Linear, and closes the loop with customers when fixes ship.
