Kay is Kayako's AI support agent. It reads incoming tickets, drafts replies, takes actions such as creating users or issuing refunds, and closes routine cases. It can sit on top of the Kayako help desk or on the help desk you already use.

Do I need to migrate my existing help desk?

No. Kay integrates with Zendesk, Freshdesk, Intercom and Salesforce, so your tickets can stay where they are while Kay works on top of them. You can also move to the full Kayako help desk if you prefer.

How much does Kayako cost?

Kayako does not publish list prices and sells through a personalised demo and quote, because deployments are scoped and implemented with your team. You will need to talk to sales for a cost estimate.

What platform features ship alongside the AI?

The platform supports an omnichannel inbox, semantic knowledge base, no-code workflow automation, SLAs and analytics, alongside SOC 2 Type II, GDPR, SSO/SAML and role-based access controls.

Kayako の月間トラフィックと成長トレンドはどうですか？

Kayako は現在、月間 16.82万の訪問があり、前月比のトラフィック変動は +3758（成長率 +2.3%）です。主要な流入市場はアメリカ合衆国（シェア 35.1%）で、月間 8.26万のダイレクト訪問と月間 — のオーガニック検索訪問を含みます。

Kayako は無料ですか？料金モデルは何ですか？

Kayako は料金は要問い合わせの料金モデルで運営されています。Kayako does not publish list pricing. It sells enterprise plans via a personalised demo and quote, with deployment led by its own implementation team. Most teams report going live within days. 対応する請求・チェックアウトプラットフォームには未掲載が含まれます。

Kayako — 月間訪問数 (16.82万/月)・料金・API・代替ツール比較

読み込み中…

Kayako について

AI triage and routing

Kay classifies, prioritises and routes incoming tickets, enriches them with customer context, and cuts the manual sorting that eats agent time.

AI answers and actions

The AI drafts accurate replies or asks follow-up questions, automatically handling repetitive cases and shortening average handle time.

Continuous learning

Kay learns from human resolutions, expands its intent coverage and compounds deflection performance over time.

Omnichannel shared inbox

Email, live chat, social and voice land in one shared queue with full customer history, orders and data attached to every ticket.

Knowledge base with semantic search

A native help centre with semantic search answers customers directly and provides the source material Kay uses to resolve cases.

Analytics, SLA and security

Track first-contact resolution, total resolution time, cost per ticket and SLA health, with SOC 2 Type II, GDPR and SSO/SAML built in.

Kayako is an AI-first help desk built around Kay, an AI support agent that triages tickets, drafts and sends replies, takes actions like refunds and updates, and resolves routine cases automatically. It can run as your full help desk or plug into tools such as Zendesk, Freshdesk and Intercom without a migration.

Kayako の効果的なユースケース

Support leaders

Cut ticket backlog and cost per ticket

Deflect repetitive billing, refund and how-to questions with an AI agent trained on your tickets and tone, freeing agents for complex work.

SaaS and technology companies

Add AI without migrating help desk

Layer Kay onto Zendesk, Freshdesk, Intercom or Salesforce so AI resolves cases without replatforming your support stack.

Regulated industries

Compliant support automation

Keep sensitive customer interactions inside a compliant platform with SSO, role-based access, audit logs and GDPR-aligned handling.

IT and internal operations

Internal service desk

Use a shared inbox plus knowledge base to give staff a single place to raise and resolve internal requests.

順位	AI ツール	月間訪問数	前月比成長率	直接流入の割合	料金	直接比較
●	Kayako	16.82万	+2.3%	直接流入 49%	料金は要問い合わせ	表示中
1	Intercom 業界をリードするAIカスタマーメッセージングとFinサポートエージェントを提供しますが、価格がかなり高めです。	447.11万	+2.7%	直接流入 80%	無料トライアル、有料	vs Intercom
2	Crisp 軽量なオムニチャネルライブチャットとヘルプデスク機能を提供しますが、Kayakoのような高度なエンタープライズ向けチケットワークフローが不足しています。	140.86万	+1.5%	直接流入 82%	無料トライアル、有料、料金は要問い合わせ、無料	vs Crisp
3	BoldDesk 最新のAIチケット管理およびナレッジベースツールを提供しますが、エンタープライズ向けサポートエコシステムの成熟度では劣ります。	12.42万	-15.6%	直接流入 72%	無料トライアル、料金は要問い合わせ	vs BoldDesk
4	eesel AI 社内Wikiに接続する自律型AIエージェントに特化していますが、従来のヘルプデスクとは異なるレイアウトです。	55.61万	+5.7%	直接流入 17%	フリーミアム、無料トライアル、有料、料金は要問い合わせ	vs eesel AI
5	Forethought チャネルを横断したエンタープライズグレードの自律的なチケット解決に優れていますが、大音量のサポートチーム向けに調整されています。	8.4万	-29.1%	直接流入 39%	料金は要問い合わせ	vs Forethought
6	Gorgias Eコマースのヘルプデスク自動化やShopify連携に特化して最適化されていますが、一般的なB2B SaaSにはあまり向きません。	266.05万	+2.4%	直接流入 78%	料金は要問い合わせ	vs Gorgias

順位

AI ツール

月間訪問数

前月比成長率

直接流入の割合

料金

直接比較

●

Kayako

16.82万

+2.3%

直接流入 49%