
459 種類のワークフローで、アクセス推計・機能・代替製品を比較できます。
“Customer intelligence”·2,000 件
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サポート・営業・サービスを統合するAIカスタマーエクスペリエンス基盤

Siena AI is an autonomous customer service platform built for commerce brands. Its AI agents answer shopper questions across chat, email, and social channels with a tone that matches your brand voice, handle order tracking and routine requests, and escalate the conversations that genuinely need a human. Alongside support automation, Siena adds agents for reviews and social media, plus a voice-of-customer tool that turns real conversations into product and marketing insight.
Siena AI is an autonomous customer service platform built for commerce brands. Its AI agents answer shopper questions across chat, email, and social channels with a tone that matches your brand voice, handle order tracking and routine requests, and escalate the conversations that genuinely need a human. Alongside support automation, Siena adds agents for reviews and social media, plus a voice-of-customer tool that turns real conversations into product and marketing insight.
Dialpad is an AI-powered customer communications platform that unifies voice, video, messaging, contact center, and agentic AI so teams can resolve customer needs faster with full context.
Dialpad is an AI-powered customer communications platform that unifies voice, video, messaging, contact center, and agentic AI so teams can resolve customer needs faster with full context.
Solvea (formerly Shulex VOC) is an AI customer service platform for global brands. It combines AI chat and voice agents, a shared helpdesk, and consumer-insights tools that mine Amazon reviews for VOC data, connecting customer conversations with growth research.
Solvea (formerly Shulex VOC) is an AI customer service platform for global brands. It combines AI chat and voice agents, a shared helpdesk, and consumer-insights tools that mine Amazon reviews for VOC data, connecting customer conversations with growth research.

オンボーディング、定着、リテンションのためのAIプロダクトグロースプラットフォーム
オンボーディング、定着、リテンションのためのAIプロダクトグロースプラットフォーム

チームとAIが協働して顧客課題を解決するエージェント型カスタマーサービス基盤
Salesforce Data 360 と Atlas を基盤とする自律型エンタープライズ AI エージェント/CRM インテリジェンス。
Salesforce Data 360 と Atlas を基盤とする自律型エンタープライズ AI エージェント/CRM インテリジェンス。

WhatsApp、Instagram、Messenger、Telegram、Webチャットを1つの共有受信トレイに。AIエージェントも搭載。


すべての顧客の声を、優先順位付きの実行可能な課題に変える
unitQ is an AI platform that scores every customer conversation — human or AI agent, across chat, voice, email, SMS, reviews, surveys, and social — against your own quality standards. It surfaces process failures, compliance issues, and recurring product problems in real time so support, product, and CX teams can act on them.
unitQ is an AI platform that scores every customer conversation — human or AI agent, across chat, voice, email, SMS, reviews, surveys, and social — against your own quality standards. It surfaces process failures, compliance issues, and recurring product problems in real time so support, product, and CX teams can act on them.

すべてのアカウントのライブモデルに基づくカスタマーサクセス向けAIエージェント
解約を予測し、拡張収益を見つけるAIカスタマーサクセス基盤
解約を予測し、拡張収益を見つけるAIカスタマーサクセス基盤

Typewise is an AI customer experience platform that runs AI agents resolving support requests end to end across email, chat, WhatsApp, and social, set up and improved in plain language by an AI operator called Nova.
Typewise is an AI customer experience platform that runs AI agents resolving support requests end to end across email, chat, WhatsApp, and social, set up and improved in plain language by an AI operator called Nova.

CSAT や離脱の根本原因をエージェント型 AI で突き止める VoC 分析
CSAT や離脱の根本原因をエージェント型 AI で突き止める VoC 分析

エンゲージメントを継続率に変えるノーコード・コミュニティ基盤


ライブチャット・チャットボット・セルフサービスを一つにした顧客メッセージング


コンタクトセンターのあらゆる接点を測定可能なビジネス成果に変える、成果オーケストレーションAI