Ferndesk is a help center product built around a simple observation: documentation goes stale the moment a team starts shipping quickly. Instead of relying on someone remembering to update articles, Ferndesk connects to your codebase, your live product and your support inbox, then uses an agent to verify each published claim against what the product actually does today. Anything that no longer holds true comes back as a suggested change with an explanation, and nothing is published until a human approves it.
Alongside the verification agent, Ferndesk ships the full set of tools a modern support team expects: a public help center on your own domain, AI conversations grounded in verified articles, an in-app support widget, OpenAPI reference docs with a try-it playground, private knowledge bases protected by magic links, OIDC or JWT, multilingual routes with a glossary, and analytics covering searches, missed searches and failed answers. When the widget cannot answer, it hands the conversation off to Intercom, Zendesk or Help Scout.
Migration is designed to be low-risk for teams already running another help center. Articles, images and URLs are imported with redirects created, so existing search rankings are preserved, and your existing support and ticketing tools stay exactly where they are. Ferndesk keeps reading tickets from them so the agent keeps seeing what customers are actually asking. Pricing is a free trial followed by paid plans, with enterprise pricing available on request.
