HiChat positions itself as adding a "digital employee" to a company's customer operation rather than replacing the team. Incoming queries from WhatsApp, a website widget or Instagram arrive at one place; the AI answers questions about your products and services using your own information, records what the customer is interested in, and passes the conversation — along with the history — to a human advisor so the opportunity keeps moving. The platform also covers customer records, scheduling and integrations with the systems a business already uses.
The product is aimed at operations that feel the strain of repetitive questions: retail and ecommerce shops, clinics and hotels, car dealerships, professional services firms, real estate agencies and logistics businesses. HiChat documents customer stories such as a dealership that used it to present available vehicles and continue conversations with sales staff, showing a human-in-the-loop sales workflow rather than a fully autonomous bot.
Pricing is tiered by monthly message volume. Hi Start, Hi Growth and Hi Premium are listed at USD 99, USD 499 and USD 999 per month with 750, 4,000 and 15,000 included messages respectively; only Growth and Premium include appointments and human-team routing. An optional implementation service, priced at USD 3,000–5,000 as a one-time fee, covers discovery, configuration, testing and staff training, though larger companies can self-configure and pay only the subscription.
