TextIt

TextIt helps organizations run real conversations at scale without asking recipients to install an app. Teams build branching message flows in a drag-and-drop editor, add waits, splits, validation and AI steps, then deliver them over SMS, voice/IVR, WhatsApp, Telegram, Viber and more. A contact database with custom fields, language preferences and self-updating smart groups keeps each conversation personalized.

The platform is used heavily by non-profits, universities, care teams and businesses for check-ins, surveys, appointment reminders, vaccine campaigns, donor stewardship and customer support. Campaigns can be scheduled relative to dates stored on a contact record — such as a signup, appointment or renewal date — and can drop contacts straight into a flow. Channels are managed in one workspace, and a contact can start on SMS and continue on WhatsApp within the same thread.

Team features include roles and permissions, shared inboxes for escalated conversations, and multi-organization workspaces. TextIt reports handling over a billion messages a year across 170+ countries, with support for 60+ languages. A free trial starts without a credit card, and non-profits are eligible for discounts.