An AI-powered customer support platform for B2B teams. It turns messages from Slack, email, web chat and MS Teams into trackable tickets, then uses AI agents and workflow logic to route, respond and resolve them.

Is there a free plan?

Yes. There is a free plan with no credit card required. Paid tiers start at $29 per user per month for Starter (billed annually, up to 5 seats and 1,000 tickets per month), $79 for Standard and $119 for Enterprise.

What makes Thena different from a normal helpdesk?

Its headline channel is Slack — Thena detects and manages tickets directly inside Slack with full account context. It also covers email, AI web chat, MS Teams, Discord and embedded web forms.

How do the AI agents work?

AI resolves questions and runs B2B tasks such as provisioning, renewals and reporting. It responds to customers, applies ticket fields, creates tickets and escalates when needed, so the outcome is a completed action rather than just an answer.

Can it connect to our internal tools?

Through HubSpot, Salesforce and Jira integrations, plus a custom apps framework that lets AI agents manage data and APIs from other internal systems.

Does it include a knowledge base?

Yes. Consolidate articles, collections and help centers in one place — the Starter tier includes up to 2 help centers, with unlimited help centers on higher plans — and use them in support flows to improve AI answers.

How does pricing work?

Starter, Standard and Enterprise are billed annually per user. Enterprise adds AI agent custom deployments, MS Teams, enterprise APIs and enterprise security features, and is quoted through a demo.

Quel est le trafic mensuel et la tendance de croissance de Thena ?

Thena reçoit actuellement 9,78 k visites mensuelles, avec une variation de trafic mensuelle de -4,08 k (taux de croissance de -29,4 %). Son marché source principal est États-Unis (54,1 % de part), dont 3,85 k visites directes/mois et — visites de recherche organique/mois.

Thena est-il gratuit ? Quel est son modèle tarifaire ?

Thena fonctionne selon un modèle tarifaire Freemium, Payant, Tarifs sur demande. A free plan is available with no credit card required. Paid tiers are billed annually per user: Starter at $29/user/month (including Slack and email, up to 5 seats and 1,000 tickets/month), Standard at $79/user/month adding AI web chat, AI agent studio, MCP and APIs, and Enterprise at $119/user/month adding AI agent custom deployments, MS Teams, enterprise APIs and enterprise security. A tailored demo is offered for larger rollouts. Les plateformes de facturation et de paiement prises en charge incluent : non répertorié.

Thena — Trafic (9,78 k/mois), Tarifs, API & Alternatives

Open AI Tools

Thena — Trafic (9,78 k/mois), Tarifs, API & Alternatives | Open AI Tools

À propos de Thena

Slack-Native Support

Tickets are detected and managed directly inside Slack with full account context, so support teams stay where their customers already are.

AI Agents That Take Action

Purpose-built AI agents respond to customers, apply fields, create tickets, escalate and execute B2B tasks like provisioning, renewals and reporting — outcomes, not just answers.

Omni-Channel Ticketing

Slack, email, web chat, MS Teams, Discord and web forms flow into the same tracked queue, with auto-triage, groups, routing rules and SLA enforcement.

Apps and Integrations

Engineers can connect or build apps so AI agents can read and write to internal systems, APIs and data sources.

Multi-Channel Broadcasting

Share product updates across Slack, Teams and email with audience-targeting per account, then measure reach with broadcast analytics.

Support Automation and Insights

Auto-responders, CSAT surveys, knowledge articles, workflows, custom fields and role-based boards give teams the control to run support as a repeatable process.

Thena is an AI customer support platform built for B2B SaaS teams, unifying Slack, email, web chat and MS Teams into one ticketing flow with AI agents that resolve questions and run account tasks.

Cas d'usage à fort impact pour Thena

Head of Support

Unify scattered B2B support channels

Turn Slack Connect channels and shared email inboxes into a single ticket queue with SLA tracking, auto-triage and clean handover to AI agents.

Support operations lead

Automate first-line and back-office tasks

Let AI handle repetitive requests and execute account actions like provisioning or reporting so engineers can focus on complex technical cases.

Product marketing manager

Broadcast product updates to specific accounts

Publish release notes and announcements to the right accounts across Slack, Teams and email, and track open and engagement rates.

Support content owner

Build a self-service knowledge hub

Stand up branded help centers, author knowledge articles inside support flows and let auto-responders cover gaps while the team is offline.

Meilleures alternatives et concurrents Thena (12)

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Rang	Outil d'IA	Visites mensuelles	Croissance mensuelle	Part du trafic direct	Tarifs	Face à face
●	Thena	9,78 k	-29,4 %	39% direct	Freemium, Payant, Tarifs sur demande	Actuel
1	Hiver	140,33 k	-28,4 %	67% direct	Freemium, Essai gratuit, Payant, Gratuit	vs Hiver
2	Pylon	284,89 k	+6,1 %	81% direct	Payant	vs Pylon
3	Intercom	2,76 M	-5,8 %	65% direct	Essai gratuit, Payant	vs Intercom
4	Crisp	1,41 M	+1,5 %	82% direct	Essai gratuit, Payant, Tarifs sur demande, Gratuit	vs Crisp
5	tawk.to	5,73 M	-1,5 %	69% direct	Freemium	vs tawk.to
6	Re:amaze	455,79 k	+3,6 %	67% direct	Essai gratuit, Payant, Tarifs sur demande	vs Re:amaze