與 Salesforce CRM 工作流程深度整合以支援企業級客服,但若用於簡單的獨立聊天機器人部署則顯得過於繁複。
與 Salesforce CRM 工作流程深度整合以支援企業級客服,但若用於簡單的獨立聊天機器人部署則顯得過於繁複。

Wasapi is a multi-agent WhatsApp platform for sales and support teams. It combines a shared smart inbox, multi-agent and multi-line management, AI chatbots and assistants, sales funnels, bulk campaigns over the official WhatsApp API, Instagram and Messenger channels, and a documented API with Make automations.
| 面向/指標 | ![]() | ![]() |
|---|---|---|
| 官方網域 | botmaker.com | wasapi.io |
| 定價模式 | 免費增值、需聯絡報價 | 免費試用、付費 |
| 每月造訪次數 | 94.92萬 (949,155) | 5.85萬 (58,485) |
| 月流量變化量 | -3.29萬 (-3.4%) | +1010 (+1.8%) |
| 主要市場與市佔 | 🇦🇷 阿根廷 (51.5%) | 🇨🇴 哥倫比亞 (64.7%) |
| 每月直接造訪 | 70.66萬 | 3.86萬 |
| 使用者評分 | 4.6 | 4.2 |
| 支援平台 | 網站 | 網站 |

為 WhatsApp、電子郵件、語音等所有客戶管道打造自主 AI 代理。
由大型語言模型驅動的代理不僅回答問題,還能理解需求、擬定計畫並執行訂單查詢、催收等實際流程。
同一平台內提供面向 WhatsApp 與社群訊息、電子郵件分類與回覆,以及撥入撥出電話的多種專門代理。
在單一工作區連接 WhatsApp、Instagram、Facebook Messenger、TikTok、Telegram、Slack、Teams、網頁聊天與 Apple Messages for Business。
真人主控台可隨時介入任何對話,儀表板與分析功能追蹤訊息量、解決率與滿意度。

Wasapi is a multi-agent WhatsApp platform for sales and support teams. It combines a shared smart inbox, multi-agent and multi-line management, AI chatbots and assistants, sales funnels, bulk campaigns over the official WhatsApp API, Instagram and Messenger channels, and a documented API with Make automations.
A shared chat system with open, pending and closed states, live agent collaboration, smart auto-assignment and quick replies so hundreds of conversations never sit unanswered.
Centralize multiple WhatsApp lines (sales, support, billing) in one panel, give each agent their own secure login with roles and permissions, and supervise everything in real time.
Trainable bots handle repetitive questions 24/7, qualify leads, and blend with human agents in hybrid flows, with API-based lookups and your own OpenAI key optional.
Send personalized, segmented campaigns to thousands of contacts through the official WhatsApp Business API with delivery, read and reply reporting.
與 Salesforce CRM 工作流程深度整合以支援企業級客服,但若用於簡單的獨立聊天機器人部署則顯得過於繁複。
與 Salesforce CRM 工作流程深度整合以支援企業級客服,但若用於簡單的獨立聊天機器人部署則顯得過於繁複。

Better unified multi-channel team inbox for human agents, but less advanced native generative AI voice capabilities.
Better unified multi-channel team inbox for human agents, but less advanced native generative AI voice capabilities.

Easier e-commerce helpdesk integration and live chat, but less flexible autonomous agent workflows across diverse communication channels.

把 WhatsApp、Instagram、Messenger、Telegram 與網頁聊天收進同一個共享收件匣,並疊加 AI 代理。